IBT provides a formal appeals process for businesses that believe a procedural error affected their certification outcome.
IBT accepts appeals on three specific grounds. The statistical outcome of an assessment — the mathematical pass/fail result — is explicitly not appealable. The math is the judge.
IBT demonstrably failed to follow its own published procedures during data collection or decision-making.
A documented error in the identity verification process caused a legitimate response to be excluded or an illegitimate response to be counted.
An IBT staff member or Committee member had an undisclosed financial or personal relationship with the business under assessment.
The mathematical pass/fail result derived from client responses is not appealable. IBT will not re-run the statistics with a different formula or reconsider results based on a business's characterization of their client relationships.